Refund policy

At Sieben (Tech Sieben Private Limited), we strive to ensure that You are satisfied with every purchase. This Refund, Return & Replacement Policy explains the conditions under which products purchased from Our website or official sales channels may be returned, replaced, or refunded.

By placing an order with Us, You agree to the terms outlined below.

1. Return Eligibility

You may request a return or replacement if:

  • The product is damaged or defective on delivery

  • You received the wrong item or missing accessories

  • The product has a manufacturing defect within the return window

2. Return Window

  • Physical Damage / Wrong Item: Within 7 days of delivery

  • Manufacturing Defect: Within 30 days of delivery or warranty period (if applicable)

3. 30-Day General Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be:

  • Unused and unworn

  • In original packaging

  • With tags, manuals, and accessories intact

  • Accompanied by proof of purchase / receipt

To start a return, contact us at dinesh@sieben-tech.com.
Returns sent without prior approval will not be accepted.

4. Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized products

  • Perishable goods (food, flowers, plants)

  • Personal care or hygiene products

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • Sale or clearance items

  • Products damaged due to misuse or negligence

5. Exchanges

The fastest way to exchange an item is:

  1. Request a return for the current product

  2. Once approved, place a new order for the replacement item

6. European Union – 14-Day Cooling-Off Period

If the order is shipped to the European Union, customers have the right to cancel or return the order within 14 days, provided the item is unused and in original condition with proof of purchase.

7. Replacement Policy

We offer free replacement if:

  • Product is Dead on Arrival (DOA)

  • Wrong item shipped

  • Essential accessories are missing

Replacements are subject to stock availability.
If unavailable, a refund will be issued.

8. Refund Policy

Refunds are issued only when:

  • Replacement is not available, or

  • The returned item passes inspection

Refund Method

  • Original payment method (UPI / Card / Net Banking / Wallet)

  • COD Orders: Bank transfer or UPI after collecting details

Refund Timeline

  • Processed within 5–10 business days after approval

  • Bank processing time may vary

9. Shipping Charges

  • Free Return Shipping: If issue is Our mistake

  • Customer Pays Shipping: Personal reason returns

  • Original shipping fees are non-refundable unless error is from Our side

10. Warranty Claims

Some Sieben products include a limited manufacturer warranty covering manufacturing defects only.
Not covered:

  • Physical damage

  • Water damage

  • Unauthorized repairs

11. Order Cancellation

  • Before Shipment → Full Refund

  • After Shipment → Follows Return Policy

12. Late or Missing Refunds

If refund is delayed:

  • Recheck bank / payment app

  • Contact your bank or card provider

  • Still unresolved → email dinesh@sieben-tech.com

13. Contact Us

Brand: Sieben
Company: Tech Sieben Private Limited
Email: dinesh@sieben-tech.com
Address:
2,1/767/3, 2nd Cross, Raja Nagar,
Aandankovil East, Karur,
Tamil Nadu – 639002, India