Shipping policy

Shipping Policy – Sieben

Last Updated: [05/02/2026]

Thank you for shopping with Sieben (Tech Sieben Private Limited). This Shipping Policy outlines how We process, ship, and deliver orders placed through Our website and official sales channels.

By placing an order, You agree to the terms below.

1. Order Processing Time

  • All orders are processed within 5–6 business days (excluding Sundays and public holidays).

  • Orders placed after 6:00 PM IST will be processed on the next business day.

  • During peak seasons, sales, or new product launches, processing times may be slightly extended.

2. Shipping Locations

We currently ship to:

  • All major cities and towns across India

  • Selected international locations (shipping charges and delivery time vary by country)

If Your location is not serviceable, Our team will contact You and issue a full refund.

3. Estimated Delivery Time

Within India

  • Metro Cities: 2–5 Business Days

  • Other Cities & Towns: 4–8 Business Days

Delivery timelines are estimates and may vary due to logistics delays, weather conditions, or unforeseen circumstances.

4. Shipping Charges

  • Free Shipping may be available on selected products or promotional campaigns.
  • Standard shipping charges will be calculated at checkout based on delivery location and order weight.
  • International shipping charges and customs duties (if any) are the responsibility of the customer.
  • Any additional charges paid for Cash on Delivery (COD) orders are non-refundable.
  • If you choose to return a product, the return shipping cost must be borne by the customer. We do not reimburse return shipping charges unless the return is due to a defective, damaged, or incorrectly delivered product.

5. Order Tracking

Once Your order is shipped, You will receive:

  • A Shipping Confirmation Email / SMS / WhatsApp

  • Tracking Number and Courier Details

You can track Your shipment through the courier partner’s website.

6. Delays & Exceptions

While We aim to deliver within the estimated timeline, delays may occur due to:

  • Natural disasters or extreme weather

  • Government restrictions or strikes

  • Courier partner delays

  • Remote or non-serviceable areas

Sieben is not liable for delays caused by third-party logistics providers but We will always assist in tracking and support.

7. Damaged or Lost Packages

If Your package arrives damaged or appears tampered:

  • Do not accept the delivery if visibly damaged.

  • Take clear photos/videos and contact Us within 48 hours of delivery.

If a shipment is confirmed lost in transit, We will arrange a replacement or full refund after verification.

8. Incorrect Address / Failed Delivery

  • Customers are responsible for providing accurate shipping details.

  • Orders returned due to incorrect address or repeated failed delivery attempts may incur re-shipping charges.

9. Contact Us

For any shipping-related queries, please contact:

Brand: Sieben
Company: Tech Sieben Private Limited
Email: dinesh@sieben-tech.com
Address:
2,1/767/3, 2nd Cross, Raja Nagar,
Aandankovil East, Karur,
Tamil Nadu – 639002, India